Nancy Clapp

Nancy Clapp is an experienced IT and customer service analyst currently serving as an IT OTC ERP Analyst Sales and Distribution at Hunter Douglas, Inc. since January 2022. With expertise in SAP S/4 Hana and ECC, Nancy provides remote ticket support, develops functional specifications, and collaborates with ABAP development for enhancements. Previously, as a Customer Service Analyst at Levolor, starting in August 2010, Nancy focused on data analysis and process improvement. Nancy's background includes roles as a project analyst and customer service administration lead at Newell Brands, where responsibilities included project management and EDI onboarding. Early career experience includes working as a Brand Central Lead at Sears Holdings Corporation, where Nancy managed sales floor operations.