Trevor Drake

Trevor Drake is an experienced customer service and relationship management professional with a strong background in developing training strategies and implementing key performance indicators (KPIs) for team efficiency. Currently serving as Customer Service Manager at Leyland SDM since February 2022, Trevor has previously held roles such as Customer Relationship Manager at Annexio Limited, where Trevor successfully expanded the VIP database and achieved significant spending growth. Trevor's expertise includes CRM planning and promotions, demonstrated during time at ComeOn! and Betway Ltd, where analytical skills were utilized to drive customer trends and manage VIP accounts effectively. Academic credentials include a degree in Marketing/Business Management from the University of South Africa, completed in 2012.