Llefty J Hernaiz Ramos

Advanced Services Technical Support - Business Monitoring & Surveillance Center (business Noc) at Liberty of Puerto Rico

Llefty J Hernaiz Ramos has a diverse work experience. Llefty J'smost recent role was at Liberty Cablevision of Puerto Rico, where they worked as an Advanced Services Technical Support in the Business Monitoring & Surveillance Center. In this position, they provided technical support for various business voice, data, and video services. Llefty J also had experience troubleshooting IP routing topologies.

Prior to that, Llefty worked as a NOC Operator at Liberty Cablevision. In this role, they monitored and responded to service-related issues, ensuring quick repairs and minimizing customer dissatisfaction. Llefty J also monitored the connectivity of the IP network and various equipment.

Llefty also had experience at Coqui.net/PRTC as a Technical Support Representative. In this role, they troubleshooted internet services, email clients, and provided helpdesk support for computer-related problems.

Llefty J'searliest experience was as a Fire Alarms Technician's Assistant at Simnplex of Puerto Rico, where they assisted in the installation, repairs, and testing of fire alarm systems.

Overall, Llefty J Hernaiz Ramos has a strong background in technical support and troubleshooting, with experience in various industries such as telecommunications and fire protection.

Llefty J Hernaiz Ramos has a diverse education history. Llefty J obtained a Bachelor's Degree in Computer Programming and an Associate's Degree in Business Administration from EDP University of Puerto Rico Inc-San Juan, where they studied from 2001 to 2007. Prior to that, they completed an Associate's Degree in Computer Science at Dewey University - Carolina Campus, from 1998 to 2001.

In addition to their formal education, Llefty has obtained various certifications to enhance their skills and knowledge. These certifications include "Building Your Technology Skills," "Linux: Overview and Installation," "Networking Foundations: Networking Basics," and "Problem Solving Techniques" from LinkedIn, all obtained in January 2019. Llefty J also completed "Amazon Web Services Essential Training" and "Learning Cloud Computing: Cloud Security" from Lynda.com in October 2018 and July 2018, respectively. Other certifications they hold include "CompTIA Network+ Exam Prep (N10-006) Part 1: Understanding Networks" and "CompTIA Network+ Exam Prep (N10-006) Part 2: The Physical Network" from Lynda.com, both obtained in November 2016. Moreover, they completed "Become a Manager" from Lynda.com in June 2016.

Llefty's commitment to continuing education is evident through their pursuit of further certifications and professional development courses in various areas, such as subnetting, packet delivery process, IPv6, introduction to networking, introduction to routing, network troubleshooting, TA5000 FTTP Training ATSP/FTP from ADTRAN, understanding IP addressing, and up and running with Cisco CLI switch configuration. The specific details regarding the completion months and years are not provided for these certifications.

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Timeline

  • Advanced Services Technical Support - Business Monitoring & Surveillance Center (business Noc)

    April, 2015 - present

  • NOC Operator

    May, 2014

  • Data Voip Services Support Representative

    April, 2006

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