Yohely C.

Yohely C. has a diverse work experience spanning from 1998 to the present. They began their career as a Cashier at Tavarez Gulf Service Station, where they were responsible for handling cash transactions and managing inventory. Yohely then transitioned to the telecommunications industry, joining OneLink Communications as a Customer Service and Sales Representative. In this role, they excelled at promoting and selling various company products, earning recognition for their sales achievements. Yohely then took on the role of Retention Specialist at OneLink Communications, where they successfully retained customers who had requested disconnection of their services by offering alternative retention options. Subsequently, Yohely joined Liberty Cablevision of Puerto Rico as a Collections Specialist, where they efficiently managed a high volume of incoming and outgoing calls, handled collection efforts, and processed payments to prevent disconnections due to non-payment. Yohely's strong customer experience skills led them to be selected as a Customer Experience Specialist at Liberty of Puerto Rico, where they provided excellent customer service and support. Finally, Yohely's current role is BSS/OSS Business Process Senior Analyst at Liberty of Puerto Rico, where they leverage their analytical skills to analyze and enhance business processes related to billing and operational support systems. Overall, Yohely C. brings a wealth of experience in customer service, sales, retention, and process improvement to their current role.

Yohely C. obtained a Bachillerato degree in Publicidad Comercial from Universidad de Puerto Rico, where they studied from 1998 to 2002. Prior to that, they attended Escuela Superior Eduardo J Saldaña from an unknown start year to 1998. Additionally, Yohely has obtained several certifications, including "Requirements Elicitation and Analysis" from LinkedIn in February 2022, "Agile Product Owner Role: Foundations" from LinkedIn in August 2021, "Salesforce Essential Training" from LinkedIn in May 2021, "Six Sigma Foundations" from LinkedIn in May 2021, and more.