Joanne Iovino

Joanne Iovino is a seasoned professional with extensive experience in billing, customer service, and organizational change management within the utility sector. Since November 2014, Joanne has served as the Director of Billing at Liberty, where responsibilities include leading Billing, Meter Data, and Net Metering across North America while driving strategic initiatives and continuous process improvements. Previous roles at Liberty include Manager and Supervisor positions associated with a multi-year SAP implementation project. Joanne's career also includes supervisory roles at Unitil Service Corp. and Verizon, complemented by a solid educational background with a Master's in Organizational Leadership and additional qualifications in Human Resources and Project Management.