Savita Prajapati

Savita Prajapati is an IT Service Desk Analyst at Libra Software Group since April 2024, bringing a wealth of experience in technical support and IT coordination from previous roles at Public and Business Service Delivery, Crew Marketing Partners, and Kelly Services. With expertise in managing L1 and L2 tickets, hardware and software installation, and user account administration using Active Directory and Exchange Server, Savita has achieved notable success in resolving incidents efficiently, maintaining a 96% resolution rate without breaching SLAs. Educational qualifications include a Post Graduate Certificate in Cloud Computing for Big Data from Lambton College and a Bachelor of Technology in Computer Science and Engineering from Punjab Technical University.