Nishant Prakash

Nishant Prakash is an experienced professional in customer experience and strategy, currently serving as the Head of Customer Experience, Strategy & Design at Licious since November 2025. Prior to this role, Nishant held positions including Director of Customer Strategy & Insights at Gameskraft, where responsibilities included leading the Customer Strategy and Insights function and implementing a net new Customer Lifetime Value framework. Nishant's background also includes significant roles at Amazon as Senior CX & Product Insights Manager for Alexa India, and various positions at Lenovo, AJIO.com, and Monitor Deloitte, focusing on analytics and strategic initiatives across multiple industries. Nishant holds an MBA in Strategy and Marketing from the Indian Institute of Management, Shillong, and a BE in Electronics Instrumentation and Control from the Thapar Institute of Engineering & Technology.