Mark earned his bachelor’s degree in Music Business at Anderson University in 2007 while also taking Computer Science courses on the side and building professional web apps throughout college. He then worked as a software engineer at companies in the staffing and learning management spaces and completed various technical certifications along the way. This led to being hired at Interactive Intelligence in 2011 where he built an enterprise iOS app from scratch, earned AWS certifications while working on the PureCloud platform, and generally crafted his skills in a wide range of technologies.