Victor Hernandez

Victor Hernandez is a seasoned professional in the healthcare and training sectors with extensive experience in financial case management and quality assurance. Currently serving as a Financial Case Manager at Lifespan of Greater Rochester since November 2024, Victor previously held the position of Grievance and Appeals Quality Assurance Program Manager at Santa Clara Family Health Plan from February 2018 to August 2024, where responsibilities included analyzing grievances under NCQA guidelines and managing audits. As a Grievance and Appeals Coordinator, Victor developed compliance workflows and trained departments on grievance handling. Earlier roles include Onsite Training Coordinator at Cisco and Candidate Host at Google, showcasing strong organizational and communication skills. Victor holds a Bachelor's Degree in History and English Technical Writing from San Jose State University, earned in 2015.