Nikhilesh Jha

Nikhilesh Jha is currently the Assistant Manager of Customer Loyalty Marketing at Lifestyle International Pvt Ltd, where responsibilities include developing a comprehensive multi-channel CRM strategy that has successfully increased incremental sales and managing the CRM budget for optimal ROI. Previously, Nikhilesh served as Senior Executive in Customer Success at Capillary Technologies, executing marketing campaigns for major retailers and facilitating client onboarding and training. As a Consultant in Customer Success Management at Tata Communications, Nikhilesh implemented strategies that ensured uninterrupted services for retail clients and improved stakeholder relationships. Earlier experience includes a role at Liberin Technologies focusing on operations and customer success, where project delivery times were significantly reduced. Nikhilesh holds a Bachelor's degree in Computer Applications and an MBA in Marketing & Sales, both from Amity University.