Maria Salameh

IT Operations Support Manager (promoted) at LigaData

Maria Salameh's work experience includes the following:

1. LigaData (2018 to present):

- IT Operations Support Manager (Promoted): Maria leads the Managed Services Operations (MSO) team and ensures the delivery compliance and high-performance SLA for 14+ telco operators serving over 300 million subscribers. Maria also initiates internal audit processes and operational governance for MSO clients.

- Operations Support Supervisor (Promoted): Maria provides top-level technical support, coordinates activities of operation engineers, sets priorities, and ensures task completion within SLAs.

- L2 Operations Support Engineer: Maria worked as an Operations Support Engineer, providing technical support.

2. Future Applied Computer Technology- F@CT (2017-2018):

- Oracle Developer: Maria worked as an Oracle Developer at F@CT.

Overall, Maria has gained expertise in IT operations and support, leading teams, ensuring SLA compliance, and managing client relationships.

Maria Salameh attended Universal School until 2013. After completing high school, they enrolled at Al-Balqa' Applied University (BAU) and pursued a Bachelor's degree in Computer Engineering from 2013 to 2018.

Links

Timeline

  • IT Operations Support Manager (promoted)

    March, 2022 - present

  • Operations Support Supervisor

    January, 2020

  • L2 Operations Support engineer

    July, 2018