Jacob Lemelin

Jacob Lemelin is an experienced professional currently serving as Member Care Team Lead II at Northeast Credit Union since November 2019, where leadership of two cross-functional teams focuses on delivering excellent member care through various digital communication channels. Previous roles include Member Service Team Lead and Contact Center Rep I at the same institution, as well as positions in customer service and management at Bald Peak Colony Club Golf, Publix Super Markets, Upper Montclair Country Club, and several other organizations. Jacob holds an Associate's degree in Applied Science, Culinary Arts from Southern Maine Community College, demonstrating a diverse skill set and commitment to superior customer service and team leadership.