Ryan McLennan

Ryan McLennan is currently the Team Lead of Systems Support at Lightspeed Commerce, where leadership in refining support operations and enhancing customer experiences has been pivotal. Previously, Ryan served as Director of Customer Support at Sensei Labs, implementing the Zendesk ticketing platform and developing metrics to improve Customer Experience Key Performance Indicators. Early career roles included Senior Customer Support Specialist and Customer Support Specialist at Sensei Labs, as well as Technical Support Agent at Out of the Sandbox. Ryan also completed a Front End Developer program at HackerYou. Additional educational qualifications include a Google Project Management Certificate from Coursera and a Bachelor's Degree in History from Carleton University.