Eric Jones

Eric Jones has extensive work experience in various roles and industries. Eric began their career in the United States Air Force, serving as a Technical Training Instructor and later as a System Engineer and Network Engineer. During their time in the Air Force, they gained expertise in areas such as secure application configuration, network design, and support for military communication systems.

After leaving the Air Force, Eric worked as a Cloud Support Engineer at Amazon Web Services, where they provided advanced technical support to customers on various cloud services. Eric consistently received high ratings for their expertise and troubleshooting abilities.

Eric then transitioned to a role as a DevOps Support Engineer at Amazon, where they specialized in cloud infrastructure and scripting. During their time at Amazon, they designed and implemented multiple solutions to optimize the use of AWS services.

Following their tenure at Amazon, Eric joined Limelight Networks as a Senior Systems Operations Engineer, focusing on process improvement and automation. Eric later transitioned to the role of System Engineer in Enterprise Architecture, where they identified and implemented automation projects to improve efficiency in adding new point of presence (PoP) locations for CDN capacity expansion. Most recently, Eric became the Manager of Capacity Engineering at Limelight Networks, where they led a team responsible for rapidly and efficiently deploying new servers.

Additionally, Eric has also worked part-time in the Air National Guard as a Network Engineer and Security Engineer, where they were responsible for managing and maintaining network equipment and monitoring for vulnerabilities and anomalies.

Earlier in their career, Eric gained experience in the education and government sectors. Eric worked as an Academic Computing Help Desk Support Technician at Northern Arizona University, providing computer assistance to students. Eric also served as a Web Developer for the City of Flagstaff, where they were responsible for maintaining and updating the county library website.

Overall, Eric Jones has a diverse background in technical roles, with a focus on cloud computing, network engineering, system administration, and automation. Eric has a proven track record of improving processes, developing automated solutions, and providing exceptional technical support.

Eric Jones attended The Art Institutes from 2012 to 2016, majoring in Web Design and Interactive Media. Eric did not obtain a degree during this time. Prior to that, Eric attended the Community College of the Air Force, where they earned an Associate's Degree in Electronic Systems Technology, although the start and end years are not provided. Additionally, Eric has obtained certifications, including an edX Verified Certificate for Management in Engineering: Accounting and Planning from edX in December 2022, as well as A+ and Security+ certifications from CompTIA. The specific months and years for obtaining the A+ and Security+ certifications are not provided.