Erin Garrett

Erin Garrett began their career in 1997 as a Tech Support for Activision. Two years later, they joined Medstat as an Implementation Specialist. In 2008, they joined Linden Lab as a Customer Relations Specialist, where they provided technical and account support to top tier customers through SalesForce support cases, Live Chat, phone calls and in-world via remote office. Erin also provided guidance and support to first level (outsourced) support team and managed Team Blog designed to contain changes in current procedures, new policies and new procedures. In 2011, they moved to StarTek as a Supervisor II, successfully managing a team of 11 remote working agents to provide technical and account support to a large customer base via phone, live chat and support ticket. In 2014, they returned to Linden Lab as an Independant Consultant and Customer Service and Retention Consultant. In 2017, they rejoined Linden Lab as a Support Operations Manager, Product Manager, Supervisor, Product Operations and Supervisor, Support Operations. In their role as Supervisor, Support Operations, they supervised a team of 10 customer support agents for their Concierge customers, audited phone, chat and ticket interactions and coached for professionalism and product accuracy. Erin also trained new agents at Concierge and Tier 1 support levels.

Erin Garrett attended the University of California, Los Angeles, where they studied Biology.