Sergio Lacaci Cortina

Sergio Lacaci Cortina is an experienced professional in customer support and audio-visual technology, currently serving as a Customer Support Specialist at Streamloots since August 2021. Responsibilities include managing customer inquiries through Zendesk in both English and Spanish, user support via Discord, and collaboration with various departments to enhance internal processes. Prior to this, Sergio held multiple roles at 5CA, progressing from Gaming Support Agent to Team Lead, where duties included agent training and performance monitoring. Earlier experience includes sound technician positions at iSound and Blastersound S.L., as well as an Audio Visual Technician role at General Technologies Consulting. Sergio holds a higher vocational degree in web application development from ILERNA FP and a Técnico Superior en Sonido from Escuela Superior Comunicación Audiovisual.