Shang Huang

Shang Huang is a seasoned professional with extensive experience in customer experience management and user experience research. Currently serving as a Customer Experience Project Manager at eBay since 2019, responsibilities include addressing customer inquiries regarding testing processes, collaborating with various teams to enhance service delivery, and contributing to marketing initiatives. Prior experience includes roles at Adobe from 2004 to 2019 as a Senior User Experience Researcher, where Shang Huang developed strong technical troubleshooting skills and facilitated customer interactions, and as a Marketing Researcher, collaborating on product solutions. Additionally, Shang Huang gained foundational experience at Google in 2003 as a Process Engineer Intern focusing on noise control methodologies. Educational qualifications include a Master of Computer Applications from Boston University and a Bachelor’s degree in Computer Science from Beijing Institute of Technology.