Lungile Tshabalala

Lungile Tshabalala is a seasoned Business Process Analyst currently employed at Link Africa™ since September 2021, where responsibilities include documenting business requirements and managing user acceptance testing. Prior experience as a Process Analyst at Vodacom from October 2015 to August 2021 involved conducting process workshops and mapping business processes using BPM tools. Lungile holds a National Diploma in Information Technology with a focus on Business Analysis and Information Systems, as well as various certifications including a National Certificate in IT Systems Support, a National Certificate in Business Analysis Support Practice, and a Certificate in IP Platform Next Generation Networks from renowned institutions.