Carlos Estrella

Associate Customer Support Specialist at Linode

Carlos Estrella has extensive work experience in the field of training and development, with a focus on software solutions. Carlos began their career in 2000 as an Instructor at PeopleSoft, Inc., where they provided high-quality instruction for PeopleSoft and Vantive CRM Solutions. Carlos also created and taught E-Learning curriculum for the corporate Customer Relationship Management solutions line.

Carlos worked as a Corporate Trainer at Intel in 2004, where they co-developed and facilitated end-user/manager training for Peoplesoft 8 CRM. Carlos coached Intel trainers and evaluated their performance before teaching internal employees.

From 2004 to 2005, Carlos served as a Senior Training Consultant and Acting Director of Training at TMA Resources, Inc. Carlos revamped the training organization, improved scheduling and curriculum, resulting in recovery of over $250K in training revenue per quarter. Carlos also created a "train-the-trainer" program and new hire orientation curriculum.

At Oracle Corporation from 2007 to 2008, Carlos worked as a Senior Instructor, specializing in PeopleSoft Enterprise Tools and Applications Software Training. Carlos performed training and consulting on CRM, Asset Management, and related applications for both internal and external users.

Carlos joined Lockheed Martin as a Training Consultant in 2008, where they provided Internet Quorum (I.Q.) Software Training.

From 2010 to 2011, Carlos worked as a Training and Curriculum Development Consultant at Kforce Inc.

In 2013, Carlos was a Consultant, Training and Development at Hewlett-Packard, where they served as a Caseworker and Manager Trainer for the State of NJ "CASS" Project.

Carlos then joined Computer Aid, Inc. in 2014 as a Training Consultant for the eCourts Project, where they trained and consulted County Prosecutors, Criminal Defense Attorneys, and Judges on the electronic court document and case filing system for the NJ Superior Courts.

From 2014 to 2022, Carlos worked at 35Echo, Inc. as a Senior Technical Consultant. Carlos created and maintained internal hardware and software solutions for employees and management, provided technical assistance and support, and facilitated training sessions resulting in increased revenue and new business.

Most recently, Carlos joined Linode in 2022 as an Associate Customer Support Specialist.

Carlos Estrella attended Penn State University from 2011 to 2014. Carlos obtained a Bachelor of Arts degree during this period. The specific field of study is not provided.

Links

Previous companies

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Timeline

  • Associate Customer Support Specialist

    November, 2022 - present