Senior Director, Cloud Operations

Who We Are:  We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.  

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.    LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential. 

LINQ’s Values:  • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.  • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.  • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.  • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. 

The idea candidate will lead the strategy and execution of Cloud Operations for our software suite. The candidate will have deep technical acumen to oversee and expand our Cloud infrastructure and the leadership skills to cultivate and director our team of engineers.   What You’ll Be Doing: • Lead strategy and direction as well as drive excellent in the Cloud Operations space. • Lead the execution of technology strategy and vision with an emphasis on delivering transformational change. • Plan, build, run, and manage Cloud Operations including strategies, plan, development, plan exercising, and managed related IT budgets, annual program agendas, and recovery improvement metrics. • Oversee the health of our production environments through operational leadership of our external and cloud technology platforms. • Maintain core application infrastructure that supports customer-facing environments. • Manage and own both production and non-production environments for use in application delivery, debugging, and testing. • Diagnose and correct issues related to health, reliability, and scale to address customer impacting issues. • Apply change management procedures to guarantee security and operational continuity of the environment. • Author and execute operating procedures and guidelines for the cloud environment. • Ensure SLA compliance for customer systems. • Ensure compliance with safe data handling procedures as defined by policy. • Experience in Infrastructure as Code (ex. CloudFormation, Microsoft Resource Manager). • Monitoring and Reporting (ex. Prometheus.io and Grafana, Datadog, New Relic, Stackify). • Public Key Infrastructure design and management (TLS certificates, cloud certificate services, encryption key management).     What We Are Looking For: • 5+ years of experience in leading multi-disciplinary DevOp/DevSecOps Teams. • 5+ years of experience in SaaS operations and cloud engineering. • Deep experience with AWS & Azure core technologies (database and application servers, serverless deployments, monitoring tools, etc). • Own the design, test and delivery a secure cloud runtime environments to support the full suite LINQ product stacks. • Bachelor’s degree in computer science or similar engineering discipline.