Shannon Harris

Shannon Harris is an experienced professional specializing in workforce management and reporting analytics. Currently serving as a Workforce Management Specialist at Lippert since January 2023, Shannon focuses on workforce management reporting, strategic allocation of over 200 call center agents, and attendance tracking. Prior experience includes a role as a Reporting Analyst at Guardian Alarm from April 2018 to December 2022, where SQL and Power BI were utilized for alarm reporting and analytics. From April 2006 to January 2018, Shannon worked as an Analyst at Staples Business Advantage, supporting national sales teams with tools and analytical assistance for optimizing sales management strategies. Shannon's career began in customer service at OfficeMax in 1992, with a subsequent transition to Purchasing Specialist Bid Coordinator, managing local contract bids and product sourcing.