Andrew Mihal

Andrew Mihal is an experienced IT service management professional with a strong background in incident, change, configuration, and asset management processes. Currently serving as the Manager of Service Management at LCBO since October 2018, Andrew oversees critical operations, including leading major incident management and root cause analysis, as well as enhancing ServiceNow processes. Previous roles include positions at TELUS as a Business System Analyst II, and at Home Trust Company as an ITSM Specialist where Andrew developed IT service management roadmaps and chaired major incident reviews. Earlier experience includes roles at TD, Research In Motion, and IBM, where Andrew honed skills in process improvement and operational efficiency. Andrew holds a Network Systems Technology Diploma from Herzing College and a Bachelor of Science in Pharmacology from the University of Toronto - Victoria University.