Jacqueline L.

Jacqueline L. is a seasoned application support engineer currently serving as a Product Support Executive at Litera since April 2018, where expertise is focused on monitoring software application efficiency and delivering customer solutions. Previously, Jacqueline held the position of Senior System Engineer at Trend Micro, managing 24x7 support for Global Enterprise customers, and worked as an L2 Software Support Engineer at IBM Solutions Delivery Inc., providing technical support for global business infrastructures. Jacqueline's career began with Hewlett Packard Enterprise as an ITO Service Delivery Consultant, specializing in Messaging and Collaboration systems, and included an internship at IBM, where initial skills in setup and troubleshooting were developed. Jacqueline holds a Bachelor's Degree in Information Technology from FEU Institute of Technology.