Rachael Mills

Rachael Mills is a seasoned professional in customer success and litigation support, currently serving as the Director of Customer Success at Litera since November 2022. Previously, Rachael held several managerial roles, including Support Manager at Prosperoware and Director of End User Support at Faegre Drinker, where oversight of service desk functions, end-user hardware support, and project assistance was paramount. Rachael's earlier experience includes positions as Manager of Litigation Support at Stradley Ronon and Litigation Support Manager at Schnader Harrison Segal & Lewis LLP, both emphasizing operational management, vendor relations, and training in litigation software. Rachael started a career in practice support as a Practice Support Manager at Cozen O'Connor, where project management and collaboration with senior attorneys were key responsibilities.