Terry Kiarie

Terry Kiarie is an experienced professional in customer service operations and data analysis, currently working at Little App since August 2018. In this role, Terry has conducted comprehensive analyses of department operations, leading to a 20% increase in team efficiency through the implementation of strategic enhancements. Additionally, Terry performed data-driven analyses to improve engagement within the driver community, achieving a 15% rise in driver satisfaction. Previously, during a tenure at JumiaKE in 2017, Terry focused on retail sales, conducting research on marketing trends and effectively resolving customer complaints. Terry holds a Bachelor's degree in Statistics from Karatina University.