Littlefish
Christopher Heard is an experienced Change Manager at Littlefish since December 2021, overseeing the Change process for multiple clients and ensuring adherence to acceptance criteria and successful implementation. Additionally, Christopher serves as an Incident Manager, managing the incident lifecycle and reporting to client shareholders with trend analysis. Previously, Christopher worked as an IT Support Specialist at TCS, focusing on the Retail Help Desk and handling escalated tickets, and as an IT Service Desk Advisor at Boots Retail USA, Inc. Christopher holds a PGCE in History Teacher Education from the University of Nottingham and a Bachelor of Arts in History from Nottingham Trent University.
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