Shimon Perry

Head of Customer Success at LiveCare

Shimon Perry has over 17 years of work experience in various roles. Shimon began their career in 2006 as an Account Manager at Oberon Media/iPlay, where they led the sourcing and integration of gaming content. Shimon then progressed to become the Director of Business Development and Account Management, overseeing strategic partnerships and managing C-level relationships.

In 2010, Shimon joined Massive Media as the Managing Director, responsible for building and operating a new online gaming site. Shimon handled P&L responsibilities, negotiated partnerships, and managed a team of client success managers.

From 2011 to 2013, Shimon worked as the Director of Business Development - Partnerships at YoudaGames, leading distribution partnerships and negotiating content agreements with publishers.

In 2013, they joined Kenshoo as the Director of Customer Success, Social. In this role, they managed post-launch partnerships with enterprise and agency clients, developing account plans to support revenue growth.

Shimon then worked at Outbrain as the Director of Global Enablement, where they designed and developed client, product, and sales enablement learning initiatives. Shimon also built learning paths based on roles and needs.

In 2017, Shimon became the Principal Consultant at SP Media Consulting, driving business development initiatives and forming partnerships with email marketing and mobile commerce providers.

Shimon joined Sellics in 2019 and held two roles. As the Head of Client Success, US, they led global client success teams and optimized clients' journey. Shimon also served as the VP Global Client Success, overseeing global success directors and managers, developing CS methodologies, and launching enablement programs.

At Pavilion, Shimon was a member and completed the CCO School Graduate program, learning revenue strategies and tactics.

Most recently, Shimon was the Head of Customer Success at Feedvisor, leading the post-sales organization and driving continuous improvement through the implementation of new processes and playbooks.

Currently, Shimon works as the Head of Customer Success at LiveCare Corp., where they lead customer success and customer support teams, hires and develops team members, and implements success methodologies.

Shimon Perry has a Bachelor of Business Administration (BBA) in International Marketing from Baruch College. Shimon also has a Teaching License in Adult Learning and Tech Training from MAHAT. In addition, Shimon has obtained an MBA in Marketing and Management (Honors) from the New York Institute of Technology. Shimon also holds an Associate Engineer degree in Computer Hardware Engineering from ORT Colleges.

In terms of additional certifications, Shimon has completed the CCO School program at Pavilion in February 2022. Shimon has also obtained certifications in Customer Service Leadership and Improving Your Listening Skills from LinkedIn in December 2020. Shimon's education history does not provide information on when they obtained the HIPAA Training certification from Accountable HQ.

Links

Previous companies

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Timeline

  • Head of Customer Success

    March, 2023 - present