Pedro Coss y León Mares

Pedro Coss y León Mares serves as the Head of Customer Success at HomeRoom since April 2021, emphasizing process automation and data-driven decisions while overseeing team development and training. Previous experience includes roles as Manager of Customer Success and Engagement, where oversight of customer experience and feedback trends was critical, and as Customer Success Manager at Sunu, Inc., managing logistics and enhancing customer experience. Additional early career roles involved English tutoring and bilingual customer service, where skills in problem-solving, communication, and cultural awareness were developed. Pedro holds a Bachelor of Business Administration in International Business from Universidad de Guadalajara and a Master's degree in Finances from Université d'Angers.