Shannon Duncan

Shannon Duncan has an extensive and diverse work experience spanning over several companies and roles. Shannon most recently served as the Vice President of Operations and Services at Lively, Inc. In this role, they were responsible for overseeing the operations and services department. Prior to Lively, Inc., Shannon held the position of Senior Director of Investments and Compliance at the same company from February 2022 to June 2023.

Before joining Lively, Inc., Shannon worked at blooom, where they held the positions of Chief Operations Officer and Chief Compliance Officer from October 2015 to February 2022. In this role, they focused on compliance oversight, operations management, and improving client service functions. Shannon successfully supervised client service and investment advisor teams, improving client-to-representative ratios while maintaining high NPS scores.

Prior to blooom, Shannon worked at Great-West Financial from May 2014 to October 2015 as part of the product strategy team. Their responsibilities included managing product lines related to recordkeeping and identifying opportunities for efficiency improvements and new products.

From April 2013 to May 2014, Shannon held a director position at DST Systems, where they were responsible for sales management and administration. Shannon played a key role in building a retirement-plan focused internal sales desk and managing the administrative services team.

Shannon's work experience also includes a role at Smart401k, where they served as the Senior VP of Marketing and Operations from November 2009 to March 2013. Their responsibilities in this role included developing and implementing communication and marketing strategies, managing targeted communication programs, and creating firm ecommerce and social media strategies.

Prior to that, Shannon worked at JPMorgan from January 2000 to September 2009. Shannon held various roles at the company, including VP and Director of Product Strategy, Program Manager, and Participant Relations Advisor. Their responsibilities ranged from managing teams and developing organizational structures to managing major participant marketing initiatives and client relationships.

Shannon's earlier work experience includes roles at American Century Investments as a Retirement Education Advisor and a Participant Services Manager, and at the Division of Family Services as an Income Maintenance Caseworker.

Throughout their career, Shannon has demonstrated strong leadership skills, strategic thinking, and expertise in compliance, operations management, sales, marketing, and client service. Shannon has a proven track record of successfully managing teams and delivering results.

Shannon Duncan's education history includes a Bachelor of Science (B.S.) degree in Human Environmental Science from the University of Missouri-Columbia. Shannon obtained this degree, but the specific start and end years are not provided. Additionally, Shannon has a certification in Series 65 from FINRA. The details regarding the month and year of obtaining this certification are not mentioned.