Matthew Smith

Matthew Smith is an accomplished analytics professional with over a decade of experience in leveraging data to drive business decisions and customer engagement strategies. Currently serving as the Vice President of Analytics at LivePerson since July 2011, Matthew leads a team focused on customer-facing analytics applications and data solutions, notably creating executive dashboards that enhanced AI usage by 27% in 2022. Previously, Matthew held roles including Director of Analytics, where a customer-facing analytics portal for 323 enterprise brands was developed, and Senior Business Intelligence Analyst, responsible for the LivePerson Scorecard utilized by over 500 clients. Prior experience includes serving as a Financial Analyst for Corporate Strategy at Waffle House, Inc., where effective real estate and pricing decisions were made based on customer data. Matthew holds an MBA and a Bachelor of Science in Business Administration with a focus on Finance from Auburn University Harbert College of Business.