Valentin Yordanov

Valentin Yordanov is a Technical Support Manager at LivePerson since March 2021, where responsibilities include managing and training Tier 2 Technical Support agents, conducting staff interviews, overseeing onboarding training, and ensuring timely customer service. Previously held roles at LivePerson include Technical Support Supervisor, where Valentin managed teams and participated in managerial meetings to discuss performance and improvements. Prior to LivePerson, Valentin worked at Sixty K Ltd as a Junior Shift Supervisor and Senior Technical Support Specialist, focusing on team management and troubleshooting technical issues. Valentin started in the technical support field at Vistek Computers and is currently pursuing a Bachelor's degree in Informatics from New Bulgarian University.