Chinelo D.

Chinelo D. has a diverse work experience in customer success management and customer operations. In 2023, they joined NorthRow as a Customer Success Manager. Prior to that, from 2021 to 2022, they worked at Chipper Cash in the same role. From 2019 to 2022, they held the position of Global Head of Customer Operations at Transsnet Music Limited, and before that, they were a Customer Service Manager at the same company from 2019 to 2019. In 2017, they worked at HAUSBA as a Customer Experience Manager and also held positions as a Customer Service Manager and a Client Services Representative. Lastly, from 2015 to 2016, they worked as a Customer Service Desk Agent at Galaxy Backbone Ltd. Overall, Chinelo has a strong background in customer success and service management.

Chinelo D. completed a Master of Business Administration (MBA) degree in Business Administration and Management from Nexford University in 2020. Prior to that, from 2009 to 2014, they obtained a Bachelor of Science (Hons) in Computer Science with a focus on System Networking from the University of Lagos.

In addition to their formal education, Chinelo D. has obtained several certifications. In 2023, they achieved the Certified Customer Success Manager (CCSM) Level 5 certification from SuccessHACKER. Before that, in 2022, they attained the CCSM Level 4, CCSM Level 3, CCSM Level 2, and CCSM Level 1 certifications from the same institution. Chinelo also holds various certifications from LinkedIn, including Leading a Customer Service Team, Providing Legendary Customer Service, Boosting Your Team's Productivity, Building a Coaching Culture: Improving Performance Through Timely Feedback, Creating a High Performance Culture, Developing Your Team Members, Inclusive Leadership, Managing Employee Performance Problems, Managing Others Effectively, New Manager Foundations, Performance Management: Setting Goals and Managing Performance, Practicing Fairness as a Manager, and Prioritizing Effectively as a Leader. Additionally, they obtained the Corporate Innovator and Smart Money Manager certifications from Nexford University in 2020.