Jessica Ann Cortes

Customer Operations Lead at Loadsmart

Jessica Ann Cortes has a diverse work experience spanning over a decade. Jessica Ann started their career as a Marketing Associate at ePerformax Contact Centers & BPO in 2010 and later transitioned to a role as a Customer Service Representative at Solaris One Bldg - 24/7 TMUK. In 2014, they worked as a Help Desk Representative at Toplis Solutions, Inc. Jessica then joined John Clements Consultants, Inc. as a Data Encoder in 2017. In 2018, they became an Account Specialist at ePerformax Contact Centers & BPO. From 2019 to 2020, they served as a Lead Generation Specialist at Virtual Workforce Professionals Inc. Jessica Ann then worked as a Sales Service Representative at iQor in 2020. In 2021, Jessica held the position of a Customer Service Representative at .zero, before moving on to become a Customer Success Support and ultimately a Customer Operations Lead at Loadsmart starting from January 2022.

Jessica Ann Cortes received an Associate's degree in Hotel, Motel, and Restaurant Management from Verde Grande Grande College Inc, where they studied from 2007 to 2009.

Links

Previous companies

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Timeline

  • Customer Operations Lead

    January, 2022 - present

  • Customer Success Support

    August, 2021