Anne Daniela Hassinen

Anne Daniela Hassinen has a diverse work experience, beginning with their role as a Cashier at R-kioski Oy in 2013. Anne Daniela then moved to Nordea in 2014 and 2015, where they held the role of Customer Production Officer. In 2015 they also worked as a Management Assistant Trainee at City Link Tourist Maps. In 2016, they worked in Child Care at Hoivanet. In 2018, they held the roles of Technical Support Specialist at Bookex and Bookinglayer, as well as Salesperson at Six Store. In 2017, they were Co-Founder at Kippis. Currently, they are a Senior Customer Support Manager and Team Lead at Localistico, where they are responsible for leading the Customer Support team, tracking results, reporting and making data-driven decisions. Additionally, they create new processes and works closely with the product, solution engineering and customer success teams.

Anne Daniela Hassinen has a Bachelor's Degree in Modern Languages and Business Studies for Management Assistants from Haaga-Helia University of Applied Sciences, obtained between 2013 and 2016. Prior to this, they completed a General Education program at Kallio Upper Secondary of Performing Arts from 2009 to 2012. In addition, Anne has obtained several certifications from LinkedIn, including Customer Service: Knowledge Management, Customer Service Foundations, Managing a Customer Service Team, Providing Legendary Customer Service, Working with Upset Customers, and Writing Customer Service Emails, all obtained in September 2021. Anne Daniela also has a Hygienepassport from Elintarviketurvallisuusvirasto Evira.