Colin Ward

Colin Ward has had a diverse work experience spanning several industries. Colin started their career as a Sales Specialist at Currys from 1996 to 2002. During the same period, they also worked as an Instructor at Palmer Motorsports, where they provided customer briefings and ensured safety protocols.

In 2005, Colin joined Microsoft as an Xbox.com Forum Moderator. In this role, they monitored and moderated forums, while also supporting new users and games through promotions and events. Colin remained with Microsoft until 2009.

After that, Colin joined Ubisoft, where they held various positions. Colin started as a Forum Manager for Ubisoft UK, responsible for managing the official Ubisoft Community Forums and acting as a liaison between the company and the community. Colin then became a Community Manager, overseeing the interaction between Ubisoft and its players. Colin's next role was an Area Manager, followed by an Operations Manager. In these positions, they managed operations and ensured smooth functioning within the company. Colin was with Ubisoft from 2009 to 2018.

From 2019 to 2020, Colin worked at CONCENTRIX EUROPE LIMITED, where they provided customer support for various campaigns. Colin first supported a large international telephone company, handling customer complaints and ensuring compliance with company policies. Later, they switched campaigns and worked with an international food delivery service, where they supported restaurants and franchisees.

Colin's most recent position is with Lockwood Publishing Ltd, where they work as a Weekend Team Lead for Player Support. In this role, they are the main point of contact for internal and external support teams, ensuring excellent support for a mobile game over the weekend. Additionally, they assist in managing a team of 36 staff and collaborates with external support team leads to resolve customer issues and implement new support processes.

Overall, Colin Ward has a wealth of experience in customer support, team management, community management, and forum moderation.

Colin Ward attended Queens School from 1981 to 1987, where they obtained their GCSE degree in English Language, Art, and Mathematics. After completing their GCSE, their education history does not provide any further information about their enrollment or degree at Queens School Wisbech.