Katelyn Mullikin

Katelyn Mullikin has experience in managing desk side technicians across multiple companies, ensuring service delivery and customer satisfaction. Katelyn has held various titles such as Sr. Process Analyst, Service Delivery Manager, Business Analyst, and Incident Control Agent. Katelyn's responsibilities have included supervising call coordination centers, managing staff workload, handling client escalations, and producing daily metrics reports. Katelyn has a strong background in process improvement methodologies and data analysis techniques.