Omar Zayed

Omar Zayed has a diverse work experience in the technology industry. Omar recently joined LogRhythm as a SIEM Technical Support Engineer, where they are responsible for interpreting and addressing customer inquiries and issues. Omar troubleshoots log sources, parsing, performance, and tuning issues, delivering post-sales support and solutions to customers.

Before that, Omar worked at RSA Security as a Senior Technical Support Engineer, providing 2nd line support for RSA customers in EMEA and the USA. Omar handled customer requests related to the Securid product and diagnosed security-related issues for customers using various security equipment and devices.

Prior to their role at RSA Security, Omar was a Senior Network Security Engineer at Orange Business Services. In this role, they provided level 3 support to a specific customer, resolving complex technical issues and implementing service changes. Omar also worked as a Network Security Engineer, troubleshooting and resolving high complexity customer faults and providing technical support to Level 1 Specialists. Additionally, Omar served as a Change Management Specialist, acting as the first level of escalation and managing important customer relationships.

Omar's earlier experience includes working as a Customer Experience Expert at VFS TasHeel International. In this role, they handled customer queries and ensured the accuracy of information provided about services, while also upselling value-added services.

Overall, Omar Zayed has developed a strong technical support background with expertise in areas such as SIEM, security products, network security, and change management.

Omar Zayed attended the Arab Academy for Science, Technology and Maritime Transport from 2009 to 2014, where they obtained a Bachelor's degree in Electrical, Electronics, and Communications Engineering.