Customer Success Engineer

Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM.

Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Our customers unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.

Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis (ELK), infrastructure monitoring (Prometheus / Grafana), and distributed tracing (Jaeger) platform, as a simple, fast, secure and scalable service on the cloud.

The Customer Success Engineer is a key member of the Post Sales organization aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos.

Responsibilities:

• Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
• Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
• Train and coach customers to a successful on-boarding process and ongoing usage
• Partner with sales on accounts planning and proactively identify technical opportunities for expansion
• Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
• Advocate internally for customer needs – be the technical voice of the customer within Logz.io

Requirements:

• Obsessed about providing continuous value to customers; always thinking how to serve the customer better
• Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
• Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
• Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
• Strong written and verbal communication skills in English, as well as business and technical acumen
• Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
• Travel up to 20%
• BA/BSc degree in Software Engineering, Computer Science or equivalent experience