Sebastian Hope

Sebastian Hope has a diverse work experience in the field of technical support. Sebastian is currently working as a Technical Support Engineer at Lokulus since December 2021. Prior to this, they worked at Education Software Solutions from 2016 to 2021. In this role, they served as a Second Line Support Analyst, providing support to primary and secondary schools in the UK and international customers. Sebastian was also responsible for delivering IT support through various channels and ensuring timely resolutions. Sebastian also worked as a First Line Helpdesk Team Leader at Education Software Solutions, where they supervised and mentored the first line team, managed agent availability, and ensured adherence to KPIs. Before joining Education Software Solutions, Sebastian gained experience at Micro Librarian Systems Ltd as a First Line Support Analyst from 2008 to 2016. In this role, they provided functional and technical support to customers and other departments within the company. Sebastian also supported hardware devices and authored technical documents. Prior to that, Sebastian worked as a 1st/2nd Helpdesk Technician at Alphameric Solutions from 2005 to 2007. In this role, they provided support to high-profile bookmakers worldwide. Overall, Sebastian has demonstrated expertise in technical support and has gained experience in various roles throughout their career.

Sebastian Hope completed their Advanced GNVQ in Electrical and Mechanical Engineering at Stockport College from 1996 to 1998. Following that, they pursued a Higher National Diploma (HND) in Computing from 2000 to 2002, also at Stockport College.