Phil Quickenden (MIoL, FCMI) is an accomplished leader in customer and registration services, currently serving as the Head of Customer & Registration Services at the London Borough of Camden since March 2022. With extensive experience across various roles, Quickenden has previously held senior management positions at Suffolk County Council and Suffolk Constabulary, overseeing large teams and driving strategic initiatives, including the Covid-19 community response. A background in operational support and demand management in social care underscores Quickenden's commitment to enhancing citizen experiences and service delivery. Quickenden holds a Bachelor of Arts in English Literature from The Open University.