Gail Stewart

Gail Stewart is an experienced professional in customer experience management, currently serving as the Regional Customer Experience Manager at London North Eastern Railway since August 2017. Previously, Gail held the position of Customer Experience Manager at Virgin Trains East Coast from May 2007 to August 2017, where responsibilities included managing revenue, driving attendance improvement, and ensuring a safe working environment. Earlier roles include Crew Leader at Virgin Trains East Coast, focusing on team leadership and customer service, as well as Production Supervisor at Methode Electronics Malta Ltd, overseeing PCB assembly operations to meet key performance indicators. Gail began the career as a New Product Engineer at Prestwick Circuits and holds an HND in Information and Office Management from the University of the West of Scotland.