Veronica Cardella

Veronica Cardella is a seasoned professional in ecommerce and customer service with extensive experience in managing client relations and online sales operations. Currently serving as Senior Ecommerce Client Relations Manager at Loquet London since July 2020, Veronica previously held the position of Ecommerce Customer Experience Manager at Diane von Furstenberg from January 2013 to March 2020, where responsibilities included enhancing customer service across multiple channels and leading the Online Customer Experience Team. Prior roles include Customer Service Supervisor at LUISAVIAROMA.COM, where comprehensive customer service policies and performance metrics were established, and Export Manager/CEO Assistant at Sammi Export. Veronica possesses a strong educational background, including a Master’s degree in Business Internationalization Processes and a BA in East Asian Languages and Culture. Additionally, certifications in Social Media Marketing and advanced English further complement Veronica's diverse skill set.