Alaa Q.

Alaa Q. has a diverse professional background in customer support and relations, currently serving as a Customer Support and Quality Assurance specialist at Loudly since July 2023, where responsibilities include manual QA testing, liaising with development teams, and providing community support. Prior experience includes leadership roles at Glints from August 2019 to March 2023, where Alaa Q. advanced from Customer Relations Specialist to Team Leader, in addition to working as a Sales Development Representative. Alaa Q. has also contributed as a volunteer with GIVE AND GO and Lifemakers Malaysia, focusing on charitable initiatives and education for refugees. In terms of educational qualifications, Alaa Q. holds a Master of Arts in Global History from Freie Universität Berlin and a Bachelor's degree in History and Civilizations from International Islamic University Malaysia, complemented by an exchange program at Sakarya University.