Malissa Bowlin is a Senior Business Analyst specializing in Contact Center Technology Support. With extensive experience in customer service and management roles, Malissa previously served as a Customer Service Manager at Food Lion from 2001 to 2006, followed by a position as a Customer Care Agent at Lowe's Companies, Inc. from 2006 to 2013. Malissa currently provides business support as an Omni-Channel Business Solutions Senior Analyst, collaborating with IT and business partners to enhance order management systems and troubleshoot issues. With a strong analytical mindset and a detail-oriented approach, Malissa excels in resolving complex challenges.
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