Loyalty NZ
Matt Fuller is a seasoned professional with extensive experience in sales and service operations management. Currently serving as the Sales Operations Manager at Cigna Insurance since June 2016, Matt is responsible for overseeing sales operations. Concurrently, Matt has been with Loyalty New Zealand since September 2009, where the role includes leading a Service Operations Support Team and managing operational systems and processes to align with business and client needs. Past roles include Programme Manager for the Fly Buys for Business programme, focusing on relationship management and brand development, as well as Key Account Manager, contributing to the programme's growth and participant engagement. Matt holds a Bachelor of Arts in Social Anthropology and Philosophy from Massey University, earned between 1996 and 2001.
Loyalty NZ
Launched in 1996, Loyalty New Zealand is New Zealand’s expert on customer loyalty. We specialise in the clever use of big data to help Kiwi businesses know more about what their customers want from them, and how they can best deliver it. We’re most famous for the Fly Buys programme, which has over 2.4 million cardholders across 74% of New Zealand households, and partners with 40 industry-leading brands. LAB360, our specialist data analytics and insights business, helps companies use data in clever ways to finesse their business strategy and get outstanding results. Doing this field-leading work is our expert team of analysts, marketers, data miners and designers. We’ve got a team of more than 115 across our Auckland and Wellington offices, plus a customer service centre for our members. Backing up the Loyalty New Zealand team are our major shareholders: New World (Foodstuffs), State (IAG), BNZ and Z Energy.