Contact Center Representative - Remote

LQ Digital is performance marketing agency with a single mission: To help brands grow by acquiring their best customers. The company is $50M+ in revenue and is profitable. It's backed by private equity firm Housatonic Partners. LQ Digital has been in business for over 13 years and is headquartered in Oakland, CA with offices in Albuquerque, NM, Austin, TX, and Shelton, CT Why LQ is outstanding at what it does: the company thinks less like marketers and more like economists, driving hard against unit economics and aligning itself with pay for performance models. It’s also sits on a trove of data, which helps guide better business decisions, benchmarks performance and refines lifetime value (LTV) model.

LQ Digital is a performance marketing agency with a single mission: To help brands grow by acquiring their best customers. With more than 15 years behind us and nearly 200 employees across the US. LQ is looking for enthusiastic agents to join our team. You will be a great fit with our team if you are: · Comfortable spending your day on the phone helping people. · Have a positive, professional attitude. · Highly motivated self-starter with a strong work ethic. · Enjoy providing excellent customer service. A typical day’s responsibilities include: · Fielding calls to and from consumers or existing customers of our clients, who have inquired about our clients’ services. · Calls are fully scripted and require you to ask series of short questions. · Record call information to internal system. · Transfer calls to the client's sales representative. · The pace is quick and most of your time will be on the phone. Job Requirements (Volunteer/non-profit work included): · Strong communication skills. · Experience working with computers. · Previous call center or customer service experience. · Military sensitivity a plus. · Must pass a drug test and background test. · Must live in New Mexico Technical Requirements: Hardware Requirements (Minimum): · Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible) · Operating System: Windows 10 · Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop a separate monitor (19” or larger) is highly recommended · RAM: 4 GB (minimum) · CPU Processor Speed: Dual Core 2 GHz (minimum) · Free Disk Space: 20 GB (minimum) · USB Ports: 2 available (minimum) · USB Headset: Logitech H390 or equivalent · Mouse: Standard mouse. No touchpads. · Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems) Internet Requirements (Minimum): · Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible · Connection Speed:Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST

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