Customer Service Representative - Remote

LQ Digital is performance marketing agency with a single mission: To help brands grow by acquiring their best customers. The company is $50M+ in revenue and is profitable. It's backed by private equity firm Housatonic Partners. LQ Digital has been in business for over 13 years and is headquartered in Oakland, CA with offices in Albuquerque, NM, Austin, TX, and Shelton, CT Why LQ is outstanding at what it does: the company thinks less like marketers and more like economists, driving hard against unit economics and aligning itself with pay for performance models. It’s also sits on a trove of data, which helps guide better business decisions, benchmarks performance and refines lifetime value (LTV) model.

To continue our growth and success we need people on our team who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships.  Your typical day involves making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients’ services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses that include mortgages, insurance, education, and other consumer services.   We are looking for people who take pride in getting the job done for our clients.   You will be a great fit with our team if you: ·         Are comfortable talking over the phone helping people ·         Have a positive, professional attitude ·         Are a highly motivated self-starter with a strong work ethic   Education: High school or equivalent (preferred)   Responsibilities: ·         Make and take customer phone calls ·         Successfully use scripts to guide conversations ·         Record information on the consumer conversation using LQ systems ·         Work with different clients and campaigns ·         Provide quality customer experiences   Job Requirements (Volunteer/non-profit work included): ·         Strong communication skills ·         Experience working with computers ·         A quiet work space that is free from noise or distractions   ·         Previous call center or customer service experience a plus ·         Military sensitivity a plus ·         Must live in Texas     Technical Requirements: Hardware Requirements (Minimum): ·         Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible) ·         Operating System: Windows 10 ·         Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop a separate monitor (19” or larger) is highly recommended ·         RAM: 4 GB (minimum) ·         CPU Processor Speed: Dual Core 2 GHz (minimum) ·         Free Disk Space: 20 GB (minimum) ·         USB Ports: 2 available (minimum) ·         USB Headset: Logitech H390 or equivalent ·         Mouse: Standard mouse. No touchpads. ·         Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)   Internet Requirements (Minimum): ·         Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible ·         Connection Speed:Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST 

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