Prakash Dadlani

Prakash Dadlani currently holds the position of Vice President & Head - Customer Excellence at L&T Realty, focusing on Business Excellence, Customer Insights, Innovation, and Brand Building since December 2023. Prior to this role, Prakash was the Sr. Vice President - Customer Centricity at Aditya Birla Group from 2014 to December 2023, where responsibilities included enhancing customer-centric capabilities across B2B and B2C sectors. Earlier experience includes serving as Vice President - Marketing Excellence at 3M India, AVP - Strategic Marketing at Godrej Industries Limited, Head - Customer Insight at Future Group, Global Customer Insight & Demand Estimation Manager at Castrol India & British Petroleum, and Market Research Executive at ACNielsen. Prakash's educational background includes an MBA in Marketing from Pune University, a BE in Mechanical from Vishwakarma Institute of Technology, and recent certifications in Key Account Management from Singapore Management University and from MICA.