Kanika Sharma

Kanika Sharma is an experienced professional in technical customer operations and success, currently serving as the Team Lead for Technical Customer Operations at Lucanet since November 2024. Prior roles include Team Lead and Technical Customer Success Manager at Nect GmbH from November 2022 to October 2024 and Customer Success Manager at Spryker from August 2018 to October 2022, where key responsibilities involved enhancing e-commerce customer journeys and facilitating smooth onboarding processes. Kanika also held project management positions at HCL Technologies, overseeing projects for Cisco and Bank of America, and began as a Cisco TAC Networks Engineer. An educational background includes an MBA in Consultancy from USMS, GGSIPU, and a Bachelor's in Technology in Computer Science from Maharshi Dayanand University, complemented by German language studies in Berlin.