Jessica Smith is a seasoned professional in customer experience and marketing, currently serving as a Senior Customer Experience Designer at Lufthansa since January 2024. Prior experience includes various leadership roles at Philip Morris International, such as Lead Consumer Retention Insights and Senior Executive Consumer Insights, spanning over three years. Jessica has also held a Marketing Manager position at aifora GmbH and has provided consulting services at TAILORIT GmbH. Further experience includes roles at Daymon Worldwide, Munich Strategy, Hugo Boss, and BONAGO Incentive Marketing Group, contributing to expertise in consumer insights and strategic marketing. Academic qualifications encompass a Master's in International Management from CEMS, and additional studies at prestigious institutions including Nova School of Business and Economics and Esade.
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